Avenue Ticketing, Inc.Privacy Policy
Avenue Ticketing, Inc. ("Avenue," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website avenueticket.com, organizer and consumer applications, embedded checkout experiences, and related features (collectively, the "Services").
This Policy applies to Consumers (ticket buyers and attendees), Organizers (event hosts using our platform), and other visitors to our Services.
By accessing or using our Services, including Guest Checkout, you acknowledge this Privacy Policy. If you do not agree, do not use the Services.
1. Summary of Data Collection and Disclosure
The table below summarizes categories of personal data we may collect, whether we disclose them for business purposes, and whether we sell personal information. We do not sell personal information for money.
| Data type | Collected? | Disclosed? | Sold? |
|---|---|---|---|
| Identifiers (name, email, phone, address, username, account ID) | Yes | Yes | No |
| Payment information (processed by Stripe; we do not store full card numbers) | Yes | Yes | No |
| Commercial information (purchases, tickets, refunds, promo use) | Yes | Yes | No |
| Device and session data (IP, browser, device identifiers, checkout fingerprint) | Yes | Yes | No |
| Geolocation (approximate, from IP or with permission) | Yes | Yes | No |
| Online activity (checkout steps, policy acceptance timestamps) | Yes | Yes | No |
| Inferences (preferences, fraud risk signals, analytics segments) | Yes | Yes | No |
| Audio/visual (profile photos, event images — optional) | Yes (optional) | Yes | No |
| Support records (emails, chat, impersonation audit logs) | Yes | Limited | No |
| Biometric identifiers (face templates for identification) | No | No | No |
| Sensitive personal information (as defined by applicable state law) | No* | No | No |
*Unless you voluntarily provide sensitive information in forms.
Under some U.S. state laws, sharing data with advertising or analytics partners for cross-context behavioral advertising may be considered "selling" or "sharing." See Section 6 for your choices.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly, including:
(a) Account and profile data: name, email, phone number, profile photo, and preferences;
(b) Checkout and contact data: billing address, attendee information, custom checkout forms, waiver signatures, and promo codes;
(c) Authentication data: OTP verification records and login history;
(d) Organizer data: business name, event details, payout and tax information, team member roles, and customer lists you upload; and
(e) Communications: support requests, surveys, and feedback.
2.2 Guest Checkout and Automatically Created Accounts
When you purchase tickets without logging in first (Guest Checkout), we collect the contact and payment information you enter and assign a temporary internal account identifier to your browser or device session.
After successful payment, we may:
(a) create a persistent Avenue Account using your checkout email and mark it verified through successful payment ("Purchase Verification");
(b) link your purchase to an existing Account matched by phone number or email; or
(c) retain the purchase on a temporary record if we cannot safely assign a deliverable email address.
Purchase Verification is not the same as OTP login. You can access tickets later by signing in with the same email or phone used at checkout, or through links in your confirmation email.
If you begin Guest Checkout but do not complete payment, we may delete or anonymize temporary data after approximately thirty (30) days, except where longer retention is required.
2.3 Payment Information
Payment card and bank details are processed by our payment partners (including Stripe). Avenue does not store full payment card numbers on our servers.
2.4 Information Collected Automatically
When you use the Services, we automatically collect device and browser information, IP address, session/cookie/device identifiers (including checkout fingerprint after terms acceptance), purchase funnel data, and security logs.
2.5 Information from Third Parties
We may receive information from payment processors, analytics/ad partners, Organizers, and social login providers (where available).
2.6 Embedded and Partner Experiences
Embedded checkout on partner sites may pass referral context to Avenue. The host site's privacy policy may also apply.
3. How We Use Information
We use personal information to provide and improve the Services, process purchases, create and link Accounts, prevent fraud, provide support, share data with Organizers for event fulfillment, send communications, conduct analytics, comply with law, and protect safety.
3.1 Legal Bases (EEA, UK, and Similar Jurisdictions)
Where applicable, we rely on contract, legitimate interests, consent, and legal obligation.
4. How We Share Information
We do not sell personal information for money.
4.1 Event Organizers
When you purchase tickets, we share information the Organizer needs to fulfill the event. Organizers are independent controllers of Attendee data they receive.
4.2 Service Providers
We use vendors for payment processing (Stripe), email/SMS, cloud hosting, analytics, advertising, and support. Contact privacy@avenueticket.com for our sub-processor list.
4.3 Authorized Support, Debugging, and Account Access
Authorized Avenue employees and contractors may access Account information. In limited circumstances, they may use impersonation sessions — viewing the Service as though signed in to a specific Account — for troubleshooting and support. This applies to:
(a) Consumer (customer) Accounts — ticket buyers and attendees. Platform support may impersonate a Consumer Account to help with checkout, ticket delivery, refunds, Guest Checkout recovery, login issues, and fraud investigations.
(b) Organizer Accounts — event hosts and their team members. Platform administrators may impersonate an Organizer team member's session to debug organizer tools, payouts, events, or team access issues.
Impersonation is used only to provide support, investigate fraud or disputes, debug technical issues, or comply with law.
Safeguards include role-based access, time-limited sessions (typically up to twenty (20) minutes for Consumer Account access), audit logging, and prohibitions on personal use of customer data. Avenue personnel do not receive your OTP or password.
Organizers and their staff cannot impersonate ticket buyers or other Consumers through Avenue's consumer Services.
4.4 Legal, Safety, and Business Transfers
We may disclose information when required by law or in connection with a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
We use cookies for sign-in, checkout sessions, preferences, analytics, and advertising where permitted. Partners may include Meta, Google, TikTok, and Snapchat.
6. Your Privacy Choices and Rights
6.1 Account and Marketing Choices
Update profile settings, unsubscribe from marketing emails, reply STOP to opt out of marketing SMS.
6.2 Access, Correction, Deletion, and Portability
Submit requests to privacy@avenueticket.com.
6.3 U.S. State Privacy Rights
California, Virginia, Colorado, Connecticut, and other state residents may have additional rights including opt-out of "sharing" for advertising. We honor Global Privacy Control (GPC) where required.
6.4 EEA, UK, and Other Regions
You may object to processing, withdraw consent, or lodge a complaint with your supervisory authority.
7. Data Retention
(a) Active Accounts and purchases: for the life of your Account;
(b) Financial and tax records: typically up to seven (7) years;
(c) Abandoned Guest Checkout: approximately thirty (30) days;
(d) Checkout policy acceptance and dispute evidence: life of transaction plus dispute/chargeback periods;
(e) Impersonation and support access logs: typically up to twenty-four (24) months;
(f) Marketing consents: until withdrawn plus compliance period.
8. Security
We use encryption, access controls, and monitoring. Contact support@avenueticket.com if you believe your Account is compromised.
9. Security Breach Notification
We will notify affected individuals and regulators as required by applicable law.
10. Children's Privacy
The Services are not directed to individuals under 18. Contact privacy@avenueticket.com to request deletion of a child's data.
11. International Transfers
Your information may be processed in the United States and other countries where we or our providers operate.
12. Changes to This Policy
Material changes will be posted with an updated "Last Modified" date.
13. Mobile App Permissions
Our apps may request location, camera, Bluetooth, NFC, and notifications for core functionality — not unrelated ad tracking.
14. Contact Us
Email: privacy@avenueticket.com
Support: support@avenueticket.com
Phone: (855) 550-1080
Mailing Address:
131 Continental Dr
Suite 305
Newark, DE 19713 US
By using our Services, you acknowledge that you have read and understand this Privacy Policy.